Frequently Asked Questions
Returns and Replacements
What's your return policy?
Our goal is for you to be 100% satisfied with your console table/console tables. If for any reason you are unhappy with your purchase, you can return your console table/console tables for up to 14 days after the date you received it. You are responsible for the return of the items and covering the cost of delivery. If you would prefer us to arrange the return, we would be more than happy to at a fee of £25.00 per console table. We will use our next day delivery service by emailing you a return shipping label beforehand for you to stick to the box of the console table.
All console tables must be in their original packaging and in a resalable condition in order for us to issue you a full refund.
What do I do if my console table arrives damaged/defective?
We strive to ensure that your console table/console tables arrive in one piece, but we know that this is not always possible. If you receive a damaged or faulty product, please contact us as soon as possible and we will arrange collection and organise a replacement or a refund.
What do I do if my items are lost or have not arrived yet?
If your console table/console tables are lost, please contact us so that we can find your item(s) or send you a replacement or issue you a refund.
What do I do if I received the wrong console table?
In the very unlikely event you have received the wrong console table/console tables, please contact us and we will resolve the matter as quickly as possible.
Where is My Order?
How do I check the progress of my order/delivery?
If you would like to check the status of your console table/console tables, please refer to the tracking on your ‘confirmation of dispatch’ email.
How do I track my package?
To track your console table/console tables please click the tracking link on your ‘confirmation of dispatch’ email.
Tracking shows "delivered" but I haven't received anything, what now?
Please contact us immediately and we will find the whereabouts of your console table/console tables.
What countries do you deliver console tables to?
We deliver to mainland UK and the Republic of Ireland. For all other countries please contact us before making an order.
When can I expect delivery?
Once you have completed your purchase you can expect your console table/console tables to arrive within 3 to 7 business working days.
What are my payment options?
You have the option to pay by Paypal, Visa, Mastercard, Visa Debit or bank transfer.
What courier company/companies do you use to deliver your console tables?
We have different courier companies that we use based on your location; however, we mainly use DPD, FedEx and UPS.
Do you offer discounts on bulk orders?
If you are thinking of ordering a large number of console tables, please contact us beforehand and we will do our best to offer you a discount.
Do you have a showroom or shop?
No, we do not have any showrooms or physical stores; we are an online only retailer. We dispatch all our console tables directly from our warehouses. In order to keep our console table range large, our prices competitive and customer service excellent we do not have any showrooms or shops.